Choose the job.
We identify your recurring customer questions, approved content and the actions that will genuinely help.
WORDPRESS + MAKE · MANAGED BY COGNIZ
A question
comes in.
Work gets done.
Turn customer conversations into useful next steps. An assistant connected to your website, your store and the workflows you approve.
Installed. Connected. Looked after.
THE CUSTOMER SIDE01 / ORDER SUPPORT
Your store assistantPowered by Cogniz Chat
Hi, where is my order #1048?
Let’s check that for you. First, I’ll need to verify that this order belongs to you.
✓ Identity verification step
Your order is on its way.
Delivery: tomorrow, 9am–5pm.
You can follow its progress using the tracking link from your order.
Great, thank you!
Illustrative conversation · fictional order
↳
A useful answer starts
with the right connection.
Built around the systems you already use.WordPress+WooCommerce+Make
NOT A SCRIPTED CONVERSATION
Ask it yourself.
Watch it work.
The actual Cogniz Chat plugin is running on this website. Ask your own questions, read live sample shop data, and confirm a service enquiry to see it saved.
Try order #19 with alex@example.com, the Everyday backpack, or website care.
Fictional customer data. Real WordPress + WooCommerce reads and saved demo requests. No emails, bookings or payments. Public usage limits apply.
THE CUSTOMER EXPERIENCE · 42 SECONDS
See what happens next.
English narration and captions · illustrative order journey and sample website data
LESS HAND-OFF. MORE HELP.
Typical questions.
Useful outcomes.
Walk through the customer experience. Service and stock answers below read this site's sample WordPress and WooCommerce records. Order and hand-off examples are illustrative.
Guided walkthrough, not an open-ended AI chat. No real orders, emails or bookings are changed.
Sample store assistantInteractive customer walkthrough
YOUR WEBSITE. OUR IMPLEMENTATION.
You run the business.
We connect the assistant.
Start with a focused managed installation. No DIY workflow builder to learn, and no need to replace your existing WordPress website.
Make it yours.
Brand the assistant, connect the agreed systems and test realistic customer journeys before launch.
Keep it useful.
A managed service with an agreed usage allowance, monitored workflows and a clear support route.
One setup fee. An ongoing managed service.
Your quote sets out connected actions, usage limits and support. Extra integrations are scoped separately. No unlimited-use promise.
Get a scoped proposal ↗CONNECTED DOES NOT MEAN UNRESTRICTED
The right action.
Within the right boundaries.
- Only the tools you approve.Each installation has a defined action scope.
- Private data needs verification.Customer identity and order ownership must be checked before private order details are returned.
- A human when it matters.Uncertain answers and sensitive requests should be handed to your team, not guessed.
LET’S START WITH ONE CUSTOMER JOURNEY
What should your
website do next?
Discuss your managed installation ↗Tell us your website, the questions you hear most,
and what a helpful next step would look like.